Thank you for using HeyKnowee. These Terms of Service (“Terms”) govern your access to and use of HeyKnowee’s educational AI tools, applications, websites, and related services (collectively, the “Service”). By creating an account, accessing, or using the Service, you agree to be bound by these Terms, which form a legally binding agreement between you and Go Huge AB. If you do not agree to these Terms, you must not access or use the Service.
The Service is provided by Go Huge AB (org. nr 559041-6243), a company registered in Sweden, VAT SE559041624301, with its principal address at Karin Boyes gata 7, 411 11 Göteborg, Sweden. Contact: [email protected].
Our Privacy Policy, available at heyknowee.ai/privacy, governs the processing of personal data, including children’s data and parental controls. It is not part of these Terms but is critical for understanding your data protection rights and obligations.
Parent Accounts: Only individuals aged 18 or older who are parents or legal guardians may create and maintain a HeyKnowee account. Children are not permitted to register their own accounts.
Child Profiles: Parents or legal guardians may create child profiles for children aged 6–15 (or other minors where permitted by applicable law). Children may only access the Service through such profiles under the parent’s or guardian’s account and supervision. The Service is not directed to or intended for use by children under 6.
Parental Consent and Verification: By initiating a trial or subscription and providing a valid payment method, you represent and warrant that you are the parent or legal guardian and provide verifiable parental consent for the processing of your child’s personal data in accordance with our Privacy Policy. We may require additional verification (e.g., 3D Secure or equivalent strong authentication) as mandated by applicable law, including the General Data Protection Regulation (GDPR). Records of consent will be maintained in compliance with applicable data protection laws.
Account Information: You must provide accurate, complete, and current information when creating an account and keep it updated. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. Sharing credentials or permitting unauthorized access is strictly prohibited.
Organization Email: If you use an email address owned by an organization (e.g., school or employer), that organization may assume control of your account. Upon transfer, the organization’s administrator may access content, restrict, or terminate your account. Separate business terms may apply for organizational use.
No Direct Marketing to Children: We do not engage in direct marketing to children, nor do we process children’s personal data for behavioral advertising or profiling purposes.
You agree to use the Service solely for lawful purposes and in compliance with these Terms, our Privacy Policy, and all applicable laws. You shall not:
Violate academic integrity by using the Service to cheat on assignments, tests, or bypass academic rules or proctoring systems.
Infringe or violate the rights of others, including privacy, intellectual property, or other legal rights, or engage in harassing, exploitative, or harmful conduct.
Attempt to bypass, disable, or interfere with any security, rate limits, or safety measures of the Service, including probing, scraping, or bulk-extracting data or outputs.
Misrepresent AI-generated output (“Output”) as human-authored where such misrepresentation is material or deceptive.
Use Output for decisions with legal or material impact on individuals (e.g., credit, education, employment, housing, insurance, legal, or medical decisions).
Use the Service or its Output to develop, train, or improve models that compete with HeyKnowee.
Engage in any activity that could harm the security, availability, or integrity of the Service.
Reverse engineer, decompile, or attempt to discover the source code or underlying ideas or algorithms of any part of the Service, except to the extent this restriction is prohibited by applicable law (e.g., for interoperability under applicable directives).
Use the Service (including Output) to develop or improve products or services that materially compete with HeyKnowee’s core educational tutoring services, without our prior written permission.
Any violation of these restrictions may result in immediate suspension or termination of your access to the Service, without prejudice to other legal remedies available to Go Huge AB.
Your Input and Output: You may provide input to the Service (“Input”) and receive AI-generated output (“Output”). As between you and Go Huge AB, and to the extent permitted by applicable law, you retain ownership of Input, and you own Output. Due to the nature of generative AI, Output may be similar or identical to outputs provided to other users.
License to Go Huge AB: You grant Go Huge AB a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Input and Output solely for the purpose of providing, maintaining, securing, and protecting the Service; complying with applicable law; and enforcing these Terms. This license is revocable by you; however, to the limited extent necessary and for so long as necessary for (i) legal compliance, (ii) establishing, exercising, or defending legal claims, (iii) safety investigations and preventing fraud or abuse, this license is irrevocable and survives termination.
No Use of Content for Model Training: Go Huge AB does not use Input or Output, including children’s data, to train or improve its AI models. We ensure that our subprocessors comply with this restriction for services provided to HeyKnowee.
Responsibility for Content: You are solely responsible for the legality, accuracy, and appropriateness of Input and Output. You represent and warrant that you have all necessary rights, licenses, and permissions to provide Input and use Output in accordance with these Terms.
Limitations of AI: The Service relies on artificial intelligence, which may produce Output that is inaccurate, incomplete, or unsuitable for your specific use case. You acknowledge that Output is not guaranteed to be accurate, reliable, or appropriate and should not be relied upon as a sole source of truth or as a substitute for professional advice.
Human Review Required: You must evaluate and verify Output for accuracy, appropriateness, and compliance with applicable laws before using or sharing it, particularly in educational contexts or when used by children.
Prohibited Uses: You must not use Output for decisions that could have a legal or material impact on individuals, including but not limited to credit, education, employment, housing, insurance, legal, or medical decisions.
No Endorsement: Output may reference third-party products, services, or entities. Such references do not imply endorsement by or affiliation with Go Huge AB.
The Service may incorporate third-party software, services, or infrastructure (“Third-Party Services”), including Google Gemini (AI model provider) and Stripe and/or Apple (payment processors). Third-Party Services are subject to their own terms and privacy policies, which you are responsible for reviewing. Go Huge AB ensures that all subprocessors comply with applicable data protection laws, including GDPR, through appropriate agreements, such as Standard Contractual Clauses for cross-border data transfers. Go Huge AB is not liable for the acts or omissions of Third-Party Services.
Subscriptions: The Service may be offered on a subscription basis with automatic renewal until cancelled. Specific plan names, durations, pricing, and renewal terms will be disclosed at the time of purchase.
Free Trials: If a free trial is offered, we will disclose its duration and whether it converts to a paid subscription unless cancelled. Trial terms will be provided at sign-up.
Billing Authorization: You authorize Go Huge AB and its payment processors (e.g., Stripe, Apple) to charge your designated payment method for subscriptions, applicable taxes, and fees. If a payment fails, we may suspend your access until payment is received.
Taxes: Prices include VAT. You are responsible for any additional applicable taxes or duties in your jurisdiction that are not included.
Cancellation: You may cancel your subscription at any time, effective at the end of the current billing period, via the same channel used to subscribe or through in-app account settings (when available).
Price Changes: If we change subscription prices, we will provide at least 30 days’ prior notice. Any increase will apply to your next renewal. If you do not agree, you may cancel before the increase takes effect.
Renewal Reminders: Where required by applicable law, we will send renewal reminders before your subscription renews.
Non-Refundable Payments: Except where required by mandatory law, payments are non-refundable once a billing period begins. If Go Huge AB discontinues the Service, we will refund prepaid, unused fees.
App Store Purchases: Subscriptions purchased via Apple’s App Store are subject to Apple’s terms for cancellations and refunds, including EEA/UK withdrawal rights. Such requests must be directed to Apple.
Allowance: Subscription plans may include monthly usage allowances (e.g., messages or credits). Allowances reset monthly and do not roll over unless explicitly stated. Unused allowances expire at the end of each billing period.
Credits: Prepaid credits, if offered, are non-transferable, non-redeemable for cash (except where required by law), and usable only within the Service. Go Huge AB may reverse or expire credits in cases of fraud, abuse, or account termination.
If you are a consumer in the EEA or UK, you have a statutory 14-day right to withdraw from your subscription purchase without stating a reason. To exercise this right, contact [email protected] within 14 days of purchase. If you have used the Service during the withdrawal period, you agree to pay a proportionate amount for the services provided until the date of withdrawal, calculated based on the subscription fee and usage period. Refunds will be processed within 14 days of your notice using the original payment method, where feasible, subject to applicable law.
User Termination: You may stop using the Service or cancel your subscription at any time.
Suspension or Termination by Go Huge AB: We may suspend or terminate your access to the Service, with or without notice, if: (a) you materially breach these Terms; (b) your use poses a risk of harm to Go Huge AB, other users, or third parties; (c) we are required to do so by law; or (d) your account has been inactive for over 12 months and is not associated with a paid subscription. We will provide notice of termination for inactivity where feasible.
Data Deletion: Upon termination or when you delete a child profile, we delete associated personal data from active systems immediately, except where retention is required by law or necessary to establish, exercise, or defend legal claims.
Appeals: If you believe your account was suspended or terminated in error, you may appeal by contacting [email protected].
We may modify, enhance, or discontinue features of the Service at our discretion. For changes to these Terms that materially adversely affect your rights or obligations, we will provide at least 30 days’ notice via email or in-product notification. All other changes take effect upon posting to heyknowee.ai/terms. If you do not agree to the revised Terms, you must cease using the Service and cancel your subscription before the changes take effect.
The Service is provided “as is” and “as available.” To the maximum extent permitted by applicable law, Go Huge AB and its affiliates, licensors, and suppliers disclaim all warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, and quiet enjoyment. Go Huge AB does not warrant that the Service will be uninterrupted, error-free, secure, or that data will not be lost or altered. You acknowledge that your use of the Service and reliance on Output is at your sole risk. Nothing in these Terms limits or excludes statutory consumer rights that cannot be waived.
To the maximum extent permitted by applicable law, Go Huge AB, its affiliates, licensors, and suppliers shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, goodwill, data, or other intangible losses, even if advised of the possibility of such damages. Our aggregate liability arising out of or relating to these Terms or the Service shall not exceed the greater of the amounts you paid for the Service in the 12 months preceding the claim or SEK 1,000. Nothing in this section excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, willful misconduct, or any liability that cannot be excluded under mandatory law. Your statutory consumer rights remain unaffected. To the extent permitted by law, we are not liable for unauthorized access to data or security incidents that occur despite our implementation of appropriate technical and organizational measures required by applicable law.
If you use the Service on behalf of a business, organization, or entity, you agree to indemnify, defend, and hold harmless Go Huge AB, its affiliates, officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or relating to your use of the Service, your Input or Output, your competitive use in breach of these Terms, claims arising from third‑party AI providers’ processing of your data for the provision of the Service, or your breach of these Terms. This indemnity does not apply to individual consumer users.
Go Huge AB and its affiliates own all rights, title, and interest in and to the Service, including all intellectual property rights. You may not copy, modify, distribute, reverse engineer, or create derivative works of the Service or its components, except as expressly permitted. Use of our name, logo, or trademarks requires prior written consent from Go Huge AB.
You must comply with all applicable export control and sanctions laws, including those of the EU, UK, US, and other relevant jurisdictions. The Service may not be used in or for the benefit of restricted countries, entities, or individuals, or for prohibited end uses. You represent and warrant that you are not a restricted person or entity under applicable sanctions laws.
Governing Law and Venue: These Terms and any non-contractual obligations arising out of or relating to them are governed by the laws of Sweden, without regard to its conflict of laws principles. Subject to the consumer carve-out below, the courts of Gothenburg (Göteborgs tingsrätt) have exclusive jurisdiction over any disputes.
Consumer Carve-Out: If you are a consumer resident in the EEA or UK, you may bring proceedings in the courts of your country of residence and rely on mandatory consumer protection laws applicable in your jurisdiction.
Alternative Dispute Resolution (ADR): Consumers may submit disputes to the Swedish National Board for Consumer Disputes (ARN) at www.arn.se or via the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Nothing in this section limits your right to pursue claims in competent courts.
If you believe your intellectual property rights have been infringed, please submit a complaint to [email protected] or by mail to Go Huge AB, Karin Boyes gata 7, 411 11 Göteborg, Sweden, attn: General Counsel/Copyright Agent. Complaints must include:
A physical or electronic signature of the authorized representative.
A description of the copyrighted work allegedly infringed.
Identification of the allegedly infringing material and its location.
Your contact details (address, phone number, email).
A statement of good-faith belief that the use is unauthorized.
A statement, under penalty of perjury, that the information provided is accurate and that you are authorized to act on behalf of the copyright owner.
We may disable or remove content alleged to be infringing and terminate accounts of repeat infringers in accordance with applicable law.
Assignment: You may not assign or transfer any rights or obligations under these Terms without our prior written consent. Go Huge AB may assign its rights or obligations to an affiliate or in connection with a merger, sale, or reorganization.
Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect to the maximum extent permitted by law.
Entire Agreement: These Terms, together with the Privacy Policy and any Service-specific terms, constitute the entire agreement between you and Go Huge AB regarding the Service, superseding all prior or contemporaneous agreements.
No Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of our right to do so later.
Force Majeure: Go Huge AB is not liable for delays or failures to perform due to causes beyond our reasonable control, including but not limited to natural disasters, governmental actions, or technical failures.
Language: These Terms are provided in English. Translations may be provided for convenience, but the English version controls except where prohibited by mandatory law.
Go Huge AB (org. nr 559041-6243)
Karin Boyes gata 7, 411 11 Göteborg, Sweden
[email protected]